The contract
Your contract is with IntoAfrica UK Ltd ("the Company") of 40
Huntingdon Crescent, Sheffield S11 8AX, England. The terms and conditions of
all agreements made with the Company shall be subject to and governed by
English Law. When making a booking you accept that you have read and
understand all the booking conditions and agree to abide by them.
Making a booking
We require a completed
booking form and a deposit as advised. The person signing the booking form does so on
behalf of all other persons mentioned on the form. A contract exists when
we issue written confirmation of your booking. We reserve the right to
refuse any booking at our discretion.
Paying
for the trip
The full balance of payment is due to IntoAfrica UK Ltd
31 days before the departure date of any trip. If this balance is
not received the Company reserves the right to treat your booking as
cancelled. Travel costs may be affected by external factors beyond our
control such as exchange rates, National Park Fees and government imposed
taxes. We reserve the right to impose any such surcharges on the cost of
the trip. However should any such increases be greater than 5% you will be
informed and may cancel your trip within 7 days of notification and be
entitled to a full refund of any monies paid.
Total
Payment Protection (topp) Policy cover: Policy number IAFL/topp/08/02
In compliance with the UK Package Travel, Package Holidays and Package
Tours Regulations 1992 an insurance policy has been arranged with Travel
& General Insurance Company plc to protect customers’ prepayments
paid in respect of the ground handling aspects of packages where the
customer is responsible for arranging travel to the destination offered on
this website (subject to the terms of the insurance policy), for: a refund
of such prepayments if customers have not yet travelled, or making
arrangements to enable the holiday to continue if customers have already
travelled, in the unlikely event of our financial failure. This
ensures that all monies paid to us for your trip are protected until your
trek or safari with us is completed.
If you cancel your trip
Cancellation of your trip must be made in writing to us and be signed by
the person whose name and signature appears on the booking form. As we may
incur considerable costs if you cancel, we will retain your deposit and
may impose the following cancellation charges: 31-15 days before departure -
80%, 14 days or less before
departure - 100%. We strongly advise you to take
out suitable holiday insurance to cover such potential losses.
If we cancel your trip
If we are forced to cancel your trip for reasons beyond our reasonable
control ("force majeure") we will offer you the choice of a full refund
of any monies paid or an alternative trip. The Company will accept no
liability for any costs incurred by you for anything other than the monies
paid to us for the trip.
Itinerary changes
Whilst we will make every reasonable effort to adhere to our itineraries
you must realise that the nature of adventure travel in Africa may require
changes in travel plans for which the Company accepts no responsibility.
If you request or require itinerary changes you may be liable for any
costs we incur to facilitate these (see Insurance
below).
Acceptance of risks
Adventure travel in Africa involves a degree of risk. Such risks may
include amongst others, injury, death, disease, accident, loss of
property, inconvenience, delays and discomfort. Please understand that you
must accept these potential hazards and that the Company will not be
liable for any such risks or claims. The Company will also not be liable
for the consequences of strikes, industrial action, wars, civil strife,
terrorist activity, adverse weather conditions, natural disasters, other
untoward occurrences or any uninsured losses of your property.
Insurance
You must be adequately insured for any trip as a condition of booking.
This should include cover for personal accident and medical expenses,
including repatriation, and again, you are strongly advised to include cover for
cancellation, curtailment and loss of property. Please carry a copy with
you on the trip and leave a copy with a relative in the your country of
origin.
Trip leaders
Our leaders and guides are there to ensure your trip runs a smoothly as
possible. They will at all times be acting in the best interests of the
group. Should the behaviour of any member of the group jeopardise the
safety and well-being of the group the leader, or other company
representative, may ask that member to leave without recourse to any
refund. By signing the booking form you indicate acceptance of the
leader's authority to make such decisions affecting the group and
individuals.
Complaints
If you have any complaint against the Company you should in the first
instance inform the trip leader or relevant company representative whilst
on the trip so that the complaint may be addressed, and where possible
dealt with to your satisfaction. Any further complaint must be made in
writing to the Company within 14 days of the end of the trip.